Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a Canadian gambling site? This page covers the ways to reach us and what we can help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods.
When you write to us, a little detail goes a long way. If your message concerns a specific casino brand, a payout delay, a bonus term, or a technical issue with the site itself, let us know the specifics — which page you were on, what device you were using, and what you expected to happen. It helps us sort out genuine corrections from one-off account issues far faster.
What we can and can't help with
Online Casinos is an independent comparison site. We research and rank Canadian online casinos, focusing on things like payout speed, licensing, game selection and welcome offers — we're not a casino operator, and we don't hold player funds or process withdrawals ourselves.
- We can help with: corrections to our reviews, questions about how we rate or rank a casino, feedback on our comparison tables, and general enquiries about the site.
- We can't help with: your personal casino account, a stuck withdrawal, a locked account, or a bonus dispute — those need to go directly to the casino's own support team, since only they can access your account.
If you're dealing with a payout delay at a specific brand, check the terms attached to your bonus or deposit first — withdrawal limits, verification requirements and processing windows vary by casino and by payment method, and most delays trace back to one of those.
Reporting an issue with a listed casino
Our rankings are based on published terms, licensing information and ongoing research rather than live testing of every transaction, so player reports matter to us. If a casino we've reviewed is behaving differently from what we've described — slower payouts than advertised, a bonus term that's changed, or a licence that's lapsed — tell us. We factor genuine, verifiable reports into how a listing is reviewed and maintained.
Before writing in, it's worth checking our Responsible Gambling page if your concern relates to spending control, self-exclusion or account limits, since Canadian operators typically have their own tools for this that we can point you toward.
Other useful pages
Some questions are already answered elsewhere on the site rather than needing a direct message:
- For how we assess and score casinos, see the ranking methodology covered alongside our reviews.
- For who's behind Online Casinos and how the site is run, visit our About Us page.
- For the rules that govern use of this site, see our Terms and Conditions.
A note on commercial relationships
Online Casinos may earn a commission when readers sign up to a casino through links on this site. This doesn't influence how we rank or write about any brand — commercial relationships don't decide positions, and every listing carries the same scrutiny regardless of whether a link is commissioned.
Response times and what happens next
- Email us at [email protected] with as much detail as you can provide.
- We review the message and, where needed, follow up with the casino operator or check the claim against public licensing and terms information.
- You'll hear back from us directly, and if a correction is warranted, the relevant review or table is updated.
We can't promise a resolution on account-specific disputes, but we do take accuracy seriously — if something on this site is wrong or out of date, we want to know about it.